At VCNG Auto Repair, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website or use our services.

1. Information We Collect
We collect personal information in the following ways:

• Information you provide: When you schedule an appointment, contact us, or submit an inquiry, we collect information such as your name, email address, phone number, and vehicle details.
• Automatically collected information: We collect certain information automatically when you visit our website, including your IP address, browser type, device information, and browsing activity.

2. How We Use Your Information
We use the information we collect for the following purposes:

• To provide our services, including scheduling appointments, processing payments, and providing customer support.
• To communicate with you regarding your appointment, service updates, and promotional offers (with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations and resolve disputes.

3. How We Protect Your Information
We take the protection of your personal information seriously and use appropriate technical, administrative, and physical measures to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business and providing services, such as payment processors and appointment scheduling platforms. These third parties are required to keep your information confidential and secure.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us track usage patterns and personalize content. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights
You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal data.
• Opt-out of receiving promotional emails or newsletters at any time by following the unsubscribe instructions provided in the email.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

7. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
VCNG Auto Repair